Whistleblowing and Reporting Channels

A whistleblowing channel is a designated pathway for employees or individuals to report concerns or suspected misconduct, such as fraud, corruption, or illegal activities, within an organisation.

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Our Commitment to Integrity and Transparency in All Our Operations

At Abdul Salam Yaseen Company (ETA), we are firmly committed to rejecting any practices that compromise integrity or threaten our humanitarian mission. We operate under a strict policy to combat financial and behavioral misconduct, and we encourage our partners and employees to promptly report any illegal or unethical behavior.

We strictly adhere to policies that ensure:

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Money Laundering and Financing of Illicit Activities

We firmly reject the use of company resources or donations in any activities that fall under money laundering or the financing of suspicious operations, whether directly or indirectly. We fully comply with both local and international laws to combat this crime.

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Financial Corruption, Bribery, and Fraud

This includes any attempt to gain personal benefit through illegal means such as bribery, manipulation of records, or submitting falsified documents within financial or operational processes. This type of corruption exposes the company to legal liability and undermines public trust.

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Conflict of Interest and Abuse of Authority

A conflict of interest arises when the personal interests of an employee or partner interfere with the interests of ETA. This includes recommending preferred suppliers or making decisions that compromise operational integrity in order to gain personal or family benefit.

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Tell Us – If You Believe Something Isn’t Right

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Report any suspected or confirmed violations:

  • That occur within the company by employees, managers, or operational teams.
  • That take place within the supply chain, involving suppliers, partners, or collaborating entities.
  • That are committed by any party, whether you are an ETA employee or an external individual.
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We will:

  • Keep you informed about the progress of your report, while ensuring the confidentiality of all involved parties.
  • Guarantee your full protection from any form of abuse or retaliation as a result of submitting a report.
  • Handle all reports with the highest level of confidentiality and respect, in accordance with the highest ethical standards.
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You help us:

  • Do what is right
  • And identify improper conduct

Integrity Reporting Guide

Tell us what whistleblowing you would like to report, and we will keep your information secret.

Contact Information

Get in touch with us to discuss your issue.

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Location

Khan Younis - Established during the 2024 war

Mawasi Khan Younis, Well 19, Khan Younis City, Palestine

Al-Saftawi Partially destroyed 2025

Al-Saftawi Neighborhood, North Gaza, Palestine

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Mobile Number

0594177777

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Email

info@eta-water.com

Confidential Reporting Form

Tell us what whistleblowing you would like to report?

Thank you for your trust and support!

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Your Safety Matters

Confidentiality note, Protection, and Transparency You Can Trust

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Your Safety Matters

We prioritize your safety in every report you submit.

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Confidentiality Guaranteed

We handle your report with full confidentiality to protect all parties.

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Transparency You Can Trust

We ensure clarity and fairness in every step of the process.

FAQ’S_Water Product

Frequently asked questions

These are the most common questions about Eta.

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What is Abdul Salam Yaseen Company (ETA)? arrow

Abdul Salam Yaseen - ETA is a Palestinian company specializing in the design and implementation of integrated water desalination and distribution solutions. Established in response to critical humanitarian and infrastructure needs in Gaza, ETA combines engineering innovation with hands-on operational expertise to deliver fast, effective projects in high-need environments. The company collaborates with international organizations and donors to provide sustainable, high-quality water access while strictly adhering to global health and environmental standards.

What services does Abdul Salam Yaseen Company (ETA) offer? arrow

ETA (Abdul Salam Yaseen Company) is a leading Palestinian engineering firm that delivers fully integrated water solutions, covering every stage from design to long-term operation. The company specializes in the development of fixed and mobile desalination plants, advanced purification and disinfection systems, distribution networks, thermal exchangers, and smart storage tanks. ETA also provides comprehensive O&M services for water infrastructure in line with international standards, and operates a fleet of fully equipped water transport trucks. Its capabilities extend to specialized contracting, including excavation, construction, system installation, and full operational integration of water projects. Additionally, ETA manufactures custom-built caravans for technical or residential use, and incorporates solar energy systems to enhance operational sustainability. This holistic engineering approach positions ETA as a trusted partner for civil, healthcare, and industrial sectors—especially in complex and emergency-prone environments.

🚨How does ETA respond to emergencies and crises? arrow

ETA adopts a highly effective and field-driven approach to emergency response and humanitarian relief. Its integrated system includes rapid-design deployment, on-site water logistics, and turnkey installation of mobile desalination units. The company operates a dedicated fleet of water distribution trucks and maintains fixed public water access points to ensure equitable and safe delivery across affected areas. All emergency operations are coordinated closely with humanitarian partners to maximize efficiency, uphold public health standards, and deliver a measurable, lasting impact on vulnerable communities.

Do ETA’s projects use renewable energy? arrow

Yes, ETA strategically integrates renewable energy into many of its water projects. A significant number of desalination systems are powered by high-efficiency solar energy solutions, engineered to meet the highest performance standards. These systems are supported by long-life lithium batteries to ensure continuous and stable operation, enhancing overall efficiency while reducing reliance on conventional energy sources. This approach reflects ETA’s strong commitment to environmental sustainability and contributes to the long-term scalability and reliability of its technologies.

?What makes ETA different from others arrow

ETA distinguishes itself not only through its advanced technical capabilities but also through its ability to implement those solutions with precision and agility in the most demanding environments. The company blends engineering innovation with humanitarian awareness and operational readiness, enabling it to respond rapidly without compromising on quality or sustainability. ETA is more than a service provider—it is a trusted field partner that understands local realities and delivers tailored, high-impact solutions where they matter most.

What humanitarian impact have ETA’s projects delivered? arrow

ETA’s projects have made a measurable difference in improving lives across Gaza by delivering clean, safe water to hospitals, displacement camps, and underserved communities. These interventions have helped reduce waterborne health risks, ensured the continuity of healthcare services, and strengthened community resilience in the face of ongoing challenges. The impact reflects ETA’s belief that engineering solutions, when rooted in human need, can create sustainable and life-changing outcomes for thousands.

Does ETA support the health sector? arrow

ETA places significant strategic focus on strengthening the healthcare sector, recognizing it as a cornerstone of its humanitarian mission. In collaboration with esteemed international partners, the company has delivered advanced medical-grade desalination systems to critical facilities including Al-Rantisi Hospital, Shuhadaa Al-Aqsa Hospital, and Al-Quds Hospital. These systems ensure a reliable supply of ultra-pure water suitable for both drinking and dialysis—fully compliant with the highest global medical standards—helping sustain essential health services in high-need settings.

Does ETA deliver turnkey projects? arrow

Yes, ETA operates on a turnkey basis—handling design, production, transport, installation, and commissioning—ensuring execution speed and quality assurance.

Does ETA comply with international standards in its project implementation? arrow

Yes, ETA strictly adheres to international standards throughout every phase of its project lifecycle—from design and implementation to operation. This includes public health regulations, water quality benchmarks, and environmental sustainability frameworks. Internal quality control and external audits further ensure that every ETA project meets or exceeds donor expectations and compliance requirements.

How does ETA ensure the sustainability of its projects after implementation? arrow

ETA embeds sustainability into every project it delivers. This includes selecting energy-efficient systems, training local teams for long-term operation and maintenance, and integrating renewable energy solutions. In addition, ETA works closely with local partners to establish follow-up plans and ensure continuous performance over time.

Does ETA provide maintenance and technical support? arrow

Yes, ETA provides ongoing technical support and scheduled maintenance for all its systems. This includes regular field visits and rapid response teams for emergencies. Technical aftercare is a core element of ETA’s commitment to long-term project success and operational reliability.

What types of projects does ETA implement? arrow

ETA’s portfolio includes fixed and mobile desalination plants, water truck distribution systems, hospital-grade water units, public water access points, and dialysis-compatible water solutions. The company’s work spans displacement camps, rural areas, and critical healthcare infrastructure.